All our products are guaranteed for two years from the date of delivery. At Hoxeez, we pay close attention to detail: before a product is shipped, it has undergone extensive testing to ensure the best possible quality and workmanship.
We advise you to treat your products with the appropriate care to maximize their lifespan. We explicitly cover product defects caused by normal use.
All our watches are made from natural wood and stone. They do not have the same resistance as metal, which is why we would like to point out that our wooden bracelets and cases can degrade with improper use, and we ask that appropriate precautions be taken when wearing these natural material products.
The warranty does not apply to damage caused by improper treatment of the product. The following cases are not covered by the warranty:
- Glass damage and scratches
- Battery damage
- Normal wear and tear
- Theft and impact caused by a fall
- Changes in wood color
- Environmental influences (extreme cold or heat, dust, etc.)
- Damage caused by heavy exposure to moisture and water
- Unauthorized repair attempts
To benefit from the warranty, you authorize us to examine the goods when you send them to us. Please ensure that the products are well protected to prevent damage in transit.
